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Training Courses

Library and Information Support Services Certification

Course Code
AS30
Category
Administration And Secretarial
Course ID
2835
Course Outline

Course Overview

This DIXONTECH certification program provides participants with comprehensive knowledge and technical skills to manage and support library and information services in digital and institutional environments. It combines traditional library operations, digital resource management, and knowledge support functions essential for academic, corporate, and governmental information centers.

TRAINING TOPICS

  • Foundations of Library and Information Science
  • Library Operations and Cataloguing Systems
  • Information Retrieval and Metadata Standards
  • Digital Libraries and Electronic Resource Management
  • Knowledge Organization and Classification Systems
  • Customer Service and User Assistance Techniques
  • Technology Tools and Library Automation Systems
  • Data Protection and Intellectual Property Rights
  • Research Support and Information Literacy Skills
  • Performance Measurement and Continuous Improvement

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

  • Deliver professional library and information support services effectively and efficiently.
  • Organize and manage library operations systematically
  • Apply metadata and cataloguing standards accurately
  • Assist users with research and information retrieval
  • Utilize digital platforms for resource management
  • Implement knowledge organization and classification systems
  • Maintain service quality and ethical information practices
  • Support digital transformation in library environments
  • Promote learning and knowledge sharing initiatives

TRAINING IS TAILORED TO:

  • Designed for professionals working in libraries, information centers, and knowledge services.
  • Library and Information Officers
  • Documentation and Cataloguing Specialists
  • Academic and Research Support Staff
  • Knowledge Management Professionals
  • Records and Information Coordinators
  • IT and Digital Resource Managers
  • Customer Service and User Support Staff
  • Professionals aspiring to work in digital libraries

TRAINING METHODOLOGY

DIXONTECH employs a practical and interactive approach through case studies, system demonstrations, and hands-on cataloguing and metadata workshops. Participants will engage in real-world library management simulations and learn to apply the latest tools and systems in library and information support operations.

DAY 1

FOUNDATIONS OF LIBRARY AND INFORMATION SERVICES

  • Understanding the role of modern libraries and information centers
  • Types, functions, and objectives of library systems
  • Overview of library and information science principles
  • Key components of library operations and workflows
  • Understanding information ethics and intellectual freedom
  • Developing service policies and operational standards
  • Role of libraries in digital transformation

DAY 2

CATALOGUING, CLASSIFICATION, AND METADATA SYSTEMS

  • Understanding cataloguing principles and bibliographic control
  • Applying classification systems (DDC, LCC, UDC)
  • Creating bibliographic records and MARC entries
  • Implementing metadata standards (Dublin Core, MODS, RDA)
  • Managing information retrieval and access points
  • Quality control in cataloguing and indexing processes
  • Maintaining consistency in library databases

DAY 3

DIGITAL LIBRARIES AND ELECTRONIC RESOURCE MANAGEMENT

  • Introduction to digital libraries and knowledge repositories
  • Implementing e-resource management systems (ERMS)
  • Managing access to online journals and databases
  • Using open-source library management systems (Koha, DSpace)
  • Metadata harvesting and interoperability standards (OAI-PMH)
  • Managing digital archives and preservation strategies
  • Ensuring accessibility and user experience optimization

DAY 4

USER SERVICES, RESEARCH SUPPORT, AND INFORMATION LITERACY

  • Delivering effective user assistance and reference services
  • Conducting research support and information retrieval
  • Building user guides and digital reference resources
  • Teaching information literacy and search skills
  • Communicating effectively with diverse user groups
  • Promoting lifelong learning and knowledge culture
  • Handling complaints and service quality enhancement

DAY 5

LIBRARY TECHNOLOGY, DATA MANAGEMENT, AND FUTURE INNOVATION

  • Applying automation tools in library operations
  • Using AI and data analytics for resource management
  • Managing intellectual property and copyright compliance
  • Integrating library services with institutional systems
  • Measuring performance through KPIs and user analytics
  • Emerging trends in digital and hybrid libraries
  • Sustainability and innovation in information services
  • Developing a roadmap for continuous improvement
 

Course Schedule

Discounts and Registration

Group & Corporate Discounts:
Available for companies enrolling multiple participants to help maximize ROI.
Individual Discounts:
Offered to self-sponsored participants who pay in full and upfront.
Registration Process:
Corporate nominations must go through the client’s HR or Training department.
Self-nominations must be prepaid via the “payment by self” option.
Confirmation:
All registrations are subject to DIXONTECH’s approval and seat availability.
Refunds:
Provided in case of course cancellation or no seat availability.
Tax Responsibility:
Clients are responsible for any local taxes in their country.