Management and Leadership Skills for Administrative Professionals

TRAINING TOPICS

• Leadership and Management Fundamentals for Administrators
• Strategic Thinking and Organizational Awareness
• Communication and Emotional Intelligence for Leaders
• Time, Task, and Performance Management
• Teamwork, Delegation, and Accountability
• Motivation and Coaching for Productivity
• Problem-Solving and Decision-Making Skills
• Conflict Management and Negotiation Techniques
• Leading Change and Building Resilience
• Continuous Improvement and Leadership Growth

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Lead administrative functions effectively and inspire higher team performance.
• Apply leadership principles within administrative roles
• Communicate effectively and build team cohesion
• Manage tasks, priorities, and performance efficiently
• Delegate responsibilities and monitor outcomes
• Resolve conflicts and handle challenges constructively
• Motivate team members through coaching and support
• Implement decision-making models for workplace success
• Drive operational excellence and continuous improvement

TRAINING IS TAILORED TO:

• Ideal for professionals aiming to grow into leadership and supervisory administrative roles.
• Administrative and Executive Assistants
• Office and Administrative Managers
• Team Leaders and Coordinators
• Departmental Secretaries and Supervisors
• Executive Support Professionals
• Senior Office Administrators
• Operations and Administrative Officers
• Professionals aspiring to leadership positions

TRAINING METHODOLOGY

DIXONTECH utilizes interactive leadership workshops, practical group exercises, and behavioral role-play simulations to enhance learning. Participants will analyze real-world case studies, develop leadership action plans, and practice coaching, delegation, and conflict resolution techniques to build confident, results-oriented administrative leaders.

DAY 1

LEADERSHIP AND MANAGEMENT FOUNDATIONS FOR ADMINISTRATORS

• Understanding the difference between leadership and management
• Identifying key traits of effective administrative leaders
• Building credibility and influence within the organization
• Aligning administrative goals with strategic business objectives
• Developing decision-making confidence and accountability
• Enhancing emotional intelligence and self-awareness
• Establishing a professional and leadership mindset

DAY 2

COMMUNICATION, TEAMWORK, AND INTERPERSONAL EXCELLENCE

• Communicating clearly and assertively at all levels
• Active listening and empathy in leadership interactions
• Building trust and positive team relationships
• Handling feedback and managing team dynamics
• Encouraging collaboration and open dialogue
• Developing influence and persuasion skills
• Managing difficult conversations effectively

DAY 3

TIME, TASK, AND PERFORMANCE MANAGEMENT

• Setting goals and performance expectations for administrative teams
• Prioritizing workloads and managing multiple tasks
• Using tools and systems for efficient workflow tracking
• Delegating responsibilities and managing accountability
• Monitoring and evaluating performance outcomes
• Managing pressure and maintaining work-life balance
• Creating an environment of discipline and excellence

DAY 4

PROBLEM-SOLVING, DECISION-MAKING, AND CONFLICT MANAGEMENT

• Identifying problems and root causes effectively
• Applying structured problem-solving models (5 Whys, Fishbone)
• Developing decision-making techniques and critical thinking
• Handling workplace conflicts diplomatically and fairly
• Negotiating for win-win solutions and team alignment
• Maintaining composure in stressful or uncertain situations
• Building resilience and adaptability to change

DAY 5

MOTIVATION, CHANGE LEADERSHIP, AND CONTINUOUS IMPROVEMENT

• Applying motivational techniques to enhance team engagement
• Coaching and mentoring administrative professionals
• Leading organizational change and overcoming resistance
• Encouraging innovation and creative thinking
• Measuring success through performance indicators
• Building a culture of ownership and accountability
• Developing a personal leadership growth plan
• Sustaining excellence in administrative leadership

This DIXONTECH program equips administrative professionals with the leadership mindset, management tools, and strategic competencies needed to elevate their performance and contribution to organizational success. It focuses on decision-making, communication, delegation, motivation, and strategic execution to help professionals transition from task-based support to proactive office leadership.

TRAINING TOPICS

• Leadership and Management Fundamentals for Administrators
• Strategic Thinking and Organizational Awareness
• Communication and Emotional Intelligence for Leaders
• Time, Task, and Performance Management
• Teamwork, Delegation, and Accountability
• Motivation and Coaching for Productivity
• Problem-Solving and Decision-Making Skills
• Conflict Management and Negotiation Techniques
• Leading Change and Building Resilience
• Continuous Improvement and Leadership Growth

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Lead administrative functions effectively and inspire higher team performance.
• Apply leadership principles within administrative roles
• Communicate effectively and build team cohesion
• Manage tasks, priorities, and performance efficiently
• Delegate responsibilities and monitor outcomes
• Resolve conflicts and handle challenges constructively
• Motivate team members through coaching and support
• Implement decision-making models for workplace success
• Drive operational excellence and continuous improvement

TRAINING IS TAILORED TO:

• Ideal for professionals aiming to grow into leadership and supervisory administrative roles.
• Administrative and Executive Assistants
• Office and Administrative Managers
• Team Leaders and Coordinators
• Departmental Secretaries and Supervisors
• Executive Support Professionals
• Senior Office Administrators
• Operations and Administrative Officers
• Professionals aspiring to leadership positions

TRAINING METHODOLOGY

DIXONTECH utilizes interactive leadership workshops, practical group exercises, and behavioral role-play simulations to enhance learning. Participants will analyze real-world case studies, develop leadership action plans, and practice coaching, delegation, and conflict resolution techniques to build confident, results-oriented administrative leaders.

DAY 1

LEADERSHIP AND MANAGEMENT FOUNDATIONS FOR ADMINISTRATORS

• Understanding the difference between leadership and management
• Identifying key traits of effective administrative leaders
• Building credibility and influence within the organization
• Aligning administrative goals with strategic business objectives
• Developing decision-making confidence and accountability
• Enhancing emotional intelligence and self-awareness
• Establishing a professional and leadership mindset

DAY 2

COMMUNICATION, TEAMWORK, AND INTERPERSONAL EXCELLENCE

• Communicating clearly and assertively at all levels
• Active listening and empathy in leadership interactions
• Building trust and positive team relationships
• Handling feedback and managing team dynamics
• Encouraging collaboration and open dialogue
• Developing influence and persuasion skills
• Managing difficult conversations effectively

DAY 3

TIME, TASK, AND PERFORMANCE MANAGEMENT

• Setting goals and performance expectations for administrative teams
• Prioritizing workloads and managing multiple tasks
• Using tools and systems for efficient workflow tracking
• Delegating responsibilities and managing accountability
• Monitoring and evaluating performance outcomes
• Managing pressure and maintaining work-life balance
• Creating an environment of discipline and excellence

DAY 4

PROBLEM-SOLVING, DECISION-MAKING, AND CONFLICT MANAGEMENT

• Identifying problems and root causes effectively
• Applying structured problem-solving models (5 Whys, Fishbone)
• Developing decision-making techniques and critical thinking
• Handling workplace conflicts diplomatically and fairly
• Negotiating for win-win solutions and team alignment
• Maintaining composure in stressful or uncertain situations
• Building resilience and adaptability to change

DAY 5

MOTIVATION, CHANGE LEADERSHIP, AND CONTINUOUS IMPROVEMENT

• Applying motivational techniques to enhance team engagement
• Coaching and mentoring administrative professionals
• Leading organizational change and overcoming resistance
• Encouraging innovation and creative thinking
• Measuring success through performance indicators
• Building a culture of ownership and accountability
• Developing a personal leadership growth plan
• Sustaining excellence in administrative leadership