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Training Courses

Organisational and Behavioural Effectiveness for Executive Assistants

Course Code
AS32
Category
Administration And Secretarial
Course ID
2837
Course Outline

Course Overview

This DIXONTECH program is designed to enhance the organizational, interpersonal, and behavioural effectiveness of executive assistants and administrative professionals. It develops the mindset and capabilities required to operate strategically, manage relationships, and adapt to changing organizational dynamics, enabling participants to become trusted partners in executive leadership.

TRAINING TOPICS

  • Strategic Role of the Executive Assistant
  • Emotional Intelligence and Behavioural Agility
  • Effective Interpersonal and Communication Skills
  • Managing Office Dynamics and Relationships
  • Time and Task Prioritization Strategies
  • Conflict Management and Problem-Solving
  • Influencing and Negotiation Techniques
  • Leadership Presence and Professional Image
  • Stress, Resilience, and Adaptability at Work
  • Continuous Improvement and Self-Development

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

  • Enhance organizational and interpersonal effectiveness as trusted executive partners.
  • Apply behavioural intelligence for professional growth
  • Build stronger communication and interpersonal relationships
  • Manage tasks and priorities strategically
  • Resolve conflicts and navigate office challenges
  • Influence decisions through confidence and credibility
  • Maintain professionalism and emotional balance
  • Support organizational efficiency and teamwork
  • Contribute to leadership and strategic coordination

TRAINING IS TAILORED TO:

  • Ideal for executive support professionals seeking to expand their organizational and behavioural influence.
  • Executive and Personal Assistants
  • Senior Administrative and Office Managers
  • Departmental Coordinators and Supervisors
  • Administrative Officers and Secretaries
  • Team Leaders and Executive Support Professionals
  • Operations and Business Support Staff
  • Professionals preparing for advanced executive roles
  • High-potential administrative personnel

TRAINING METHODOLOGY

DIXONTECH integrates interactive behavioural assessments, real-life scenarios, and skill development workshops. Participants engage in experiential learning activities including case studies, simulations, and personality profiling to strengthen behavioural adaptability, communication precision, and strategic execution in dynamic organizational settings.

DAY 1

STRATEGIC ROLE AND ORGANISATIONAL INFLUENCE OF EXECUTIVE ASSISTANTS

  • Understanding the executive assistant’s evolving strategic role
  • Building alignment between executive and organizational goals
  • Enhancing visibility and credibility within leadership structures
  • Managing complex executive workflows and priorities
  • Acting as a communication and coordination hub
  • Developing situational awareness and political intelligence
  • Establishing trust and professional influence

DAY 2

BEHAVIOURAL AGILITY AND EMOTIONAL INTELLIGENCE IN ACTION

  • Understanding personality types and behavioural preferences
  • Applying emotional intelligence in professional situations
  • Managing personal triggers and emotional reactions
  • Building empathy and positive interpersonal connections
  • Adapting behaviour to different leadership styles
  • Using behavioural cues to anticipate needs and responses
  • Balancing assertiveness with diplomacy and tact

DAY 3

COMMUNICATION, INFLUENCE, AND CONFLICT MANAGEMENT

  • Communicating with clarity, confidence, and professionalism
  • Developing persuasive communication and presentation skills
  • Understanding workplace dynamics and team interactions
  • Managing difficult conversations and personality clashes
  • Negotiating effectively to achieve win-win outcomes
  • Influencing decision-makers through structured dialogue
  • Maintaining control under pressure and challenge

DAY 4

TIME MANAGEMENT, STRESS CONTROL, AND WORKPLACE RESILIENCE

  • Applying strategic time and task management tools
  • Managing competing demands with focus and precision
  • Recognizing stress triggers and implementing coping mechanisms
  • Building resilience in high-pressure environments
  • Creating work-life integration for sustained performance
  • Prioritizing based on organizational and executive objectives
  • Sustaining motivation and mental well-being at work

DAY 5

LEADERSHIP PRESENCE, PROFESSIONALISM, AND CAREER DEVELOPMENT

  • Developing leadership presence and executive composure
  • Demonstrating professionalism and integrity in all interactions
  • Supporting executive leadership initiatives and decisions
  • Encouraging a culture of cooperation and accountability
  • Building confidence through self-awareness and growth plans
  • Leveraging feedback for personal and professional progress
  • Setting a roadmap for continuous development
  • Becoming a role model for excellence and adaptability
 

Course Schedule

Discounts and Registration

Group & Corporate Discounts:
Available for companies enrolling multiple participants to help maximize ROI.
Individual Discounts:
Offered to self-sponsored participants who pay in full and upfront.
Registration Process:
Corporate nominations must go through the client’s HR or Training department.
Self-nominations must be prepaid via the “payment by self” option.
Confirmation:
All registrations are subject to DIXONTECH’s approval and seat availability.
Refunds:
Provided in case of course cancellation or no seat availability.
Tax Responsibility:
Clients are responsible for any local taxes in their country.