Certified Office Manager (COM) Preparation and Professional Development

This DIXONTECH certification program prepares professionals for the Certified Office Manager (COM) credential by enhancing their management, leadership, and operational skills. It provides a comprehensive framework for effective office administration, people management, financial oversight, and process improvement, empowering participants to lead with confidence and achieve professional certification success.

TRAINING TOPICS

• Principles of Office Management and Administration
• Strategic Planning and Organizational Operations
• Leadership, Motivation, and Team Development
• Business Communication and Interpersonal Effectiveness
• Time, Task, and Workflow Management
• Performance Measurement and Decision-Making
• Financial and Budgetary Management for Office Leaders
• Risk, Compliance, and Ethical Standards
• Digital Transformation and Office Technology
• COM Exam Preparation and Professional Growth

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Demonstrate advanced office management competencies aligned with global COM standards.
• Apply leadership and managerial principles in office operations
• Manage people, projects, and performance effectively
• Communicate and negotiate with confidence and professionalism
• Use modern tools for planning and workflow optimization
• Monitor budgets and ensure financial accountability
• Apply ethical and compliant management practices
• Integrate technology for efficiency and innovation
• Prepare confidently for COM certification assessment

TRAINING IS TAILORED TO:

• Ideal for professionals seeking advancement to certified management positions in administration.
• Office Managers and Senior Administrators
• Executive and Personal Assistants
• Administrative and Operations Supervisors
• Departmental Coordinators and Team Leaders
• Project and Administrative Support Staff
• HR and Administrative Officers
• Professionals pursuing COM certification
• Future leaders in office administration

TRAINING METHODOLOGY

DIXONTECH employs interactive learning techniques blending case studies, competency assessments, and mock COM exams. Delegates engage in practical exercises, group projects, and certification-aligned simulations to develop a solid understanding of leadership, performance management, and administrative excellence.

DAY 1

STRATEGIC OFFICE MANAGEMENT AND ORGANIZATIONAL STRUCTURE

• Understanding the evolving role of the Certified Office Manager
• Aligning administrative goals with corporate objectives
• Structuring office operations for maximum efficiency
• Building organizational awareness and leadership credibility
• Managing stakeholder expectations and executive relations
• Identifying key performance areas in administration
• Applying best practices in office planning and coordination
• DAY 2
• LEADERSHIP, COMMUNICATION, AND TEAM MANAGEMENT
• Adopting leadership styles suitable for administrative environments
• Developing team motivation and accountability frameworks
• Communicating effectively with different audiences
• Conducting professional meetings and presentations
• Managing interpersonal relationships and workplace dynamics
• Handling conflict and promoting collaboration
• Building emotional intelligence and behavioural awareness
• DAY 3
• PERFORMANCE, TIME, AND DECISION-MAKING EXCELLENCE
• Setting objectives and tracking administrative performance
• Using key metrics and KPIs for evaluation
• Prioritizing workloads and managing competing tasks
• Applying time and task management techniques
• Making effective decisions under pressure
• Analyzing problems and developing actionable solutions
• Implementing continuous improvement in administrative functions
• DAY 4
• FINANCIAL, RISK, AND COMPLIANCE MANAGEMENT
• Understanding budgeting and cost control principles
• Managing office procurement and vendor relationships
• Applying financial accountability and reporting methods
• Identifying risks and implementing mitigation plans
• Ensuring compliance with policies and regulations
• Maintaining data security and confidentiality
• Promoting ethical and responsible office leadership

DAY 5

DIGITAL COMPETENCE, COM EXAM PREPARATION, AND PROFESSIONAL DEVELOPMENT

• Applying technology to enhance administrative performance
• Using digital tools for documentation and workflow automation
• Managing hybrid and remote office environments
• Reviewing COM certification domains and competencies
• Practicing with mock assessments and case analysis
• Building a professional growth and certification plan
• Strengthening personal brand and leadership reputation
• Achieving readiness for COM certification success