HR Skills for Line Managers and Team Leaders

This DIXONTECH programme strengthens the people management and HR-related competencies of line managers and team leaders. The course focuses on how to apply HR principles in daily operations—covering recruitment, performance, motivation, and employee relations. Participants will learn to handle HR responsibilities effectively while aligning their leadership approach with organizational policies and culture. The programme blends practical tools and interactive case studies, empowering managers to make confident, compliant, and people-centered decisions that enhance team performance and engagement.

TRAINING TOPICS

• The Manager’s Role in HR and People Management
• Recruitment, Selection, and Onboarding Skills
• Performance Management and Appraisal Conversations
• Employee Motivation, Coaching, and Engagement
• Handling Conflict, Discipline, and Employee Relations

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Apply HR skills confidently to manage people and improve performance.
• Understand their HR responsibilities as line managers
• Conduct fair and effective recruitment and selection
• Deliver constructive feedback and performance reviews
• Motivate and engage employees for higher productivity
• Resolve workplace conflicts professionally and ethically
• Manage disciplinary and grievance procedures correctly
• Strengthen communication between HR and team leaders

TRAINING IS TAILORED TO

• Professionals managing teams and operational performance.
• Line Managers and Supervisors
• Team Leaders and Coordinators
• Department Heads and Project Managers
• Operations and Division Managers
• HR Business Partners and Advisors
• Emerging Leaders preparing for managerial roles
• Learning and Development Coordinators

TRAINING METHODOLOGY

The DIXONTECH methodology combines interactive workshops, role-plays, and case-based discussions. Participants engage in simulations of real workplace challenges—such as feedback conversations, interviews, and conflict scenarios—to build practical HR confidence. The programme emphasizes experiential learning, group reflection, and application of HR frameworks that support leadership and team success.

DAY 1

The Manager’s Role in HR and People Management

• Understanding the shared responsibilities between HR and management
• The importance of HR knowledge for team leaders
• Applying organizational policies in daily operations
• Developing leadership behaviors that support people strategy
• Building a performance-driven and people-focused mindset
• Enhancing trust and communication across the organization

DAY 2

Recruitment, Selection, and Onboarding Skills

• Defining staffing needs and competencies required for success
• Conducting effective and fair interviews
• Avoiding bias and ensuring diversity in selection
• Collaborating with HR for structured recruitment processes
• Designing effective onboarding and orientation experiences
• Measuring onboarding success and retention outcomes

DAY 3

Performance Management and Appraisal Conversations

• Understanding the performance management cycle
• Setting SMART objectives and key performance indicators
• Conducting formal and informal feedback meetings
• Managing underperformance with coaching and support
• Recognizing and rewarding high-performing employees
• Linking performance to organizational goals

DAY 4

Employee Motivation, Coaching, and Engagement

• The psychology of employee motivation and satisfaction
• Identifying individual and team motivators
• Applying coaching models (GROW, OSCAR) for development
• Creating recognition and reward mechanisms
• Building engagement through effective communication
• Encouraging accountability and ownership within teams

DAY 5

Handling Conflict, Discipline, and Employee Relations

• Understanding workplace conflict and its root causes
• Managing difficult conversations with empathy and authority
• Applying conflict resolution and mediation techniques
• Handling grievances and disciplinary issues fairly
• Ensuring compliance with labor laws and policies
• Fostering positive employee relations and team culture