Managing Employee Performance, Behaviour and Attitudes

This DIXONTECH programme develops leaders’ ability to manage performance, influence positive behaviour, and shape constructive attitudes that drive organizational success. It combines psychology-based insights with practical management tools to enhance workplace effectiveness. Participants will learn to recognize performance patterns, handle challenging behaviours, and foster a culture of accountability and engagement. The course also explores motivation, communication, and emotional intelligence to help managers inspire lasting behavioural change and improve team dynamics.

TRAINING TOPICS

• Understanding Performance, Behaviour, and Attitude Dynamics

• Setting Expectations and Reinforcing Accountability

• Managing Challenging Behaviour and Attitude Issues

• Building Motivation and Emotional Intelligence in Teams

• Sustaining Positive Behavioural Change

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Manage employee performance and behaviours that enhance collaboration and productivity.

• Identify behavioural patterns that impact performance outcomes

• Address performance and attitude issues effectively and fairly

• Develop emotionally intelligent responses to conflict and resistance

• Build motivation through positive reinforcement and feedback

• Create accountability-driven team environments

• Strengthen communication and trust within teams

• Sustain positive behavioral and cultural transformation

TRAINING IS TAILORED TO

• Managers and HR professionals who oversee performance, motivation, and behaviour in teams.

• HR Managers and Business Partners

• Line Managers and Supervisors

• Talent and Learning Professionals

• Organizational Development Specialists

• Employee Relations and Engagement Officers

• HR Consultants and Behavioural Coaches

• Senior Team Leaders and Department Heads

TRAINING METHODOLOGY

The DIXONTECH methodology integrates case-based learning, behavioural role-plays, and psychology-informed coaching tools. Participants engage in real-world simulations, attitude analysis exercises, and feedback practice sessions. The approach ensures that every delegate develops both the strategic and interpersonal capabilities needed to address performance issues constructively and cultivate positive, high-performing workplace cultures.

DAY 1

Understanding Performance, Behaviour, and Attitude Dynamics

• Defining the link between performance, behaviour, and motivation

• Understanding workplace behavior psychology and triggers

• Recognizing how attitudes influence productivity and teamwork

• Identifying behavioral strengths and development needs

• Evaluating performance beyond numerical results

• The manager’s role in shaping behaviour and culture

DAY 2

Setting Expectations and Reinforcing Accountability

• Setting clear behavioural and performance expectations

• Translating company values into behavioural standards

• Communicating goals, roles, and boundaries effectively

• Holding individuals accountable with fairness and consistency

• Using positive reinforcement to shape desired behaviour

• Linking performance outcomes to behavioural indicators

DAY 3

Managing Challenging Behaviour and Attitude Issues

• Diagnosing causes of negative or resistant behaviour

• Applying coaching techniques for attitude improvement

• Managing conflict and emotional reactions professionally

• Conducting sensitive discussions on behaviour and mindset

• Applying corrective actions and disciplinary frameworks

• Turning behavioral issues into development opportunities

DAY 4

Building Motivation and Emotional Intelligence in Teams

• Understanding intrinsic and extrinsic motivation drivers

• Developing emotional intelligence for leadership impact

• Managing stress, pressure, and team morale

• Inspiring commitment and psychological safety in teams

• Using empathy to influence behaviour and build trust

• Reinforcing collaboration and mutual accountability

DAY 5

Sustaining Positive Behavioural Change

• Embedding behavioral change into performance culture

• Monitoring progress through behavioral KPIs and feedback loops

• Recognizing and rewarding attitude improvement

• Managing behavioral consistency through leadership example

• Designing follow-up coaching and development interventions

• Building resilient, motivated, and adaptive teams