Core Leadership Skills for Supervisors and Managers

The DIXONTECH Core Leadership Skills for Supervisors and Managers programme is designed to build strong, practical leadership capabilities for frontline and middle management roles. The course focuses on essential leadership behaviours such as communication, motivation, delegation, performance management, and team leadership. Participants develop the confidence, emotional intelligence, and managerial mindset required to lead teams effectively, drive productivity, and create a positive and accountable work environment.

TRAINING TOPICS

• Leadership principles and managerial mindset
• Communication and active listening skills
• Motivation, coaching, and employee engagement
• Delegation, accountability, and time management
• Performance management and feedback
• Conflict resolution and problem-solving
• Building high-performance and collaborative teams

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Lead teams with confidence and clarity
• Communicate goals and expectations effectively
• Motivate and coach employees for performance
• Delegate tasks and manage workloads efficiently
• Build trust, accountability, and collaboration
• Handle conflict professionally and empathetically
• Provide constructive feedback and recognition
• Apply emotional intelligence in daily leadership

TRAINING IS TAILORED TO

• New and experienced supervisors
• Middle managers and team leaders
• Project and operations coordinators
• Human resources and training officers
• Department and unit heads
• Shift and line managers
• Administrative professionals in leadership roles
• Future leaders and talent development candidates

TRAINING METHODOLOGY

This DIXONTECH programme integrates interactive discussions, role plays, leadership simulations, and practical workshops. Participants engage in scenario-based exercises, self-assessments, and group problem-solving activities that translate leadership theory into effective, real-world managerial behaviour.

DAY 1

LEADERSHIP FOUNDATIONS AND THE ROLE OF SUPERVISORS

• Transition from individual contributor to leader
• Leadership versus management responsibilities
• Core traits of effective supervisors
• Setting direction and aligning team objectives
• Understanding motivation and engagement drivers
• Identifying personal leadership strengths
• Case study: Leadership effectiveness in operations

DAY 2

COMMUNICATION AND INFLUENCE FOR MANAGERS

• Communicating expectations and instructions clearly
• Active listening and assertive communication
• Building influence through credibility and trust
• Giving feedback for improvement and alignment
• Leading meetings and daily briefings
• Adapting communication to different personalities
• Workshop: Role-playing communication scenarios

DAY 3

COACHING, MOTIVATION, AND TEAM EMPOWERMENT

• Coaching as a leadership responsibility
• Practical application of motivation theories
• Empowering employees through accountability
• Encouraging initiative and ownership
• Recognition and performance reinforcement
• Managing underperformance constructively
• Group exercise: Coaching conversations

DAY 4

DELEGATION, PERFORMANCE, AND CONFLICT MANAGEMENT

• Delegation frameworks and prioritisation
• Monitoring performance and accountability
• Conducting effective performance reviews
• Managing workplace conflict professionally
• Mediation and win-win problem resolution
• Handling difficult behaviours and situations
• Simulation: Performance and conflict management

DAY 5

BUILDING AND LEADING HIGH-PERFORMANCE TEAMS

• Creating shared purpose and team synergy
• Promoting collaboration and continuous improvement
• Leading with emotional intelligence
• Building trust and psychological safety
• Managing change and transitions
• Developing resilient and positive work cultures
• Leadership action plan for sustained performance