Constructive Feedback and Coaching Techniques for Managers

The DIXONTECH Constructive Feedback and Coaching Techniques for Managers programme develops one of the most critical managerial capabilities: delivering effective feedback and coaching that drives performance, accountability, and professional growth.

This course equips managers with practical frameworks, communication models, and coaching tools to conduct meaningful feedback conversations, support diverse team members, and foster a culture of trust, learning, and continuous improvement that enhances engagement and long-term performance.

TRAINING TOPICS

• Foundations of effective feedback and coaching
• Feedback frameworks and communication models
• Coaching mindset and active listening skills
• Building trust and psychological safety
• Handling difficult conversations professionally
• Measuring progress and sustaining performance

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Deliver feedback confidently and constructively
• Apply structured coaching models such as GROW
• Strengthen communication and active listening skills
• Manage resistance with empathy and professionalism
• Support accountability and individual development
• Build trust and rapport within teams
• Create sustainable feedback and learning culture

TRAINING IS TAILORED TO

• Line managers and team leaders
• Supervisors and coordinators
• Project and operations managers
• HR and learning professionals
• Organisational development specialists
• Department heads and executives
• Mentors, coaches, and internal trainers

TRAINING METHODOLOGY

The DIXONTECH methodology combines live coaching simulations, interactive workshops, role-playing, and real-world feedback scenarios. Participants engage in hands-on practice through peer coaching, guided reflection, and personalised feedback, ensuring immediate workplace application and measurable leadership impact.

DAY 1

FOUNDATIONS OF FEEDBACK AND COACHING

• Role of feedback in performance improvement
• Differences between feedback, mentoring, and coaching
• Importance of continuous development conversations
• Assessing personal feedback and coaching styles
• Common barriers to effective dialogue
• Benefits of constructive communication
• Understanding individual learning and motivation needs

DAY 2

PRINCIPLES AND MODELS OF FEEDBACK

• Applying SBI and BOOST feedback models
• Delivering clear, specific, and timely feedback
• Aligning feedback with goals and expectations
• Using positive reinforcement effectively
• Managing emotional responses during feedback
• Practicing feedback delivery through simulations

DAY 3

COACHING SKILLS AND PRACTICAL TECHNIQUES

• Understanding and applying the GROW model
• Building trust and coaching rapport
• Practicing powerful questioning techniques
• Developing active listening and observation skills
• Identifying strengths and development opportunities
• Encouraging ownership and accountability
• Setting action-oriented coaching goals

DAY 4

HANDLING DIFFICULT CONVERSATIONS

• Preparing for challenging feedback discussions
• Managing defensiveness and emotional tension
• Balancing assertiveness with empathy
• Using body language and tone effectively
• Keeping conversations outcome-focused
• Addressing underperformance constructively
• Maintaining professionalism under pressure

DAY 5

EMBEDDING A FEEDBACK AND COACHING CULTURE

• Creating a feedback-driven workplace culture
• Measuring coaching and feedback effectiveness
• Linking coaching to performance and talent development
• Integrating feedback into performance systems
• Strengthening engagement and retention
• Using digital tools to support coaching follow-up
• Sustaining continuous learning and improvement