Interpersonal Communication and Relationship Building Skills

The DIXONTECH Interpersonal Communication and Relationship Building Skills program develops essential communication capabilities for professional effectiveness and strong workplace relationships.

The course integrates emotional intelligence, behavioral psychology, and advanced communication techniques to help participants communicate clearly, build trust, manage emotions, and resolve conflicts constructively—strengthening collaboration, influence, and organizational performance.

TRAINING TOPICS

• Principles of effective interpersonal communication
• Emotional intelligence and active listening skills
• Trust, rapport, and relationship development
• Communication styles and personality dynamics
• Conflict management and difficult conversations
• Team collaboration and interpersonal influence

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Communicate clearly with empathy and confidence
• Adapt communication styles to diverse personalities
• Apply emotional intelligence in daily interactions
• Build and maintain professional relationships
• Manage conflict constructively and professionally
• Strengthen influence through authentic communication
• Foster collaboration and mutual workplace respect

TRAINING IS TAILORED TO

• Managers and Team Leaders
• Supervisors and Coordinators
• HR and Training Professionals
• Customer Service and Frontline Staff
• Project and Operations Managers
• Business Development Executives
• Consultants and Professional Advisors

TRAINING METHODOLOGY

The DIXONTECH methodology combines interactive role-playing, behavioral assessments, feedback sessions, and real-life communication scenarios.
Participants practice active listening, emotional awareness, and relationship-building techniques through simulations and case studies, ensuring immediate workplace application and measurable improvement.

DAY 1

FOUNDATIONS OF INTERPERSONAL COMMUNICATION

• Understanding communication fundamentals and common barriers
• Verbal and nonverbal communication awareness
• Role of perception and self-awareness
• Developing empathy in professional interactions
• Enhancing message clarity and conciseness
• Identifying individual communication strengths
• Building mindset for effective interaction

DAY 2

EMOTIONAL INTELLIGENCE AND SELF-MANAGEMENT

• Understanding emotional intelligence core components
• Managing emotions under pressure
• Reading emotional cues accurately
• Developing self-control and balance
• Strengthening empathy for better communication
• Building confidence and personal impact

DAY 3

RELATIONSHIP BUILDING AND TRUST DEVELOPMENT

• Principles of trust and credibility
• Building rapport through authenticity
• Managing first impressions effectively
• Strengthening collaboration across teams
• Encouraging openness and inclusion
• Sustaining relationships under pressure
• Developing long-term relational influence

DAY 4

CONFLICT MANAGEMENT AND DIFFICULT CONVERSATIONS

• Understanding sources of workplace conflict
• Applying negotiation and mediation techniques
• Managing defensiveness and emotional escalation
• Structuring difficult conversations constructively
• Turning disagreement into collaboration
• Using assertiveness and active listening

DAY 5

TEAM COMMUNICATION AND INFLUENCE MASTERY

• Communicating effectively in teams
• Enhancing engagement through feedback
• Applying ethical persuasion techniques
• Leading meetings with confidence
• Encouraging transparency and accountability
• Communicating effectively in hybrid environments
• Building culture of respectful dialogue