Supervisory and Mid-Level Leadership Skills

Supervisors and mid-level leaders form the critical link between strategy and execution. DIXONTECH introduces this dynamic course to help participants strengthen their leadership presence, communication impact, and team management capabilities. The programme emphasizes effective supervision, motivation, performance management, and strategic problem-solving to ensure leaders can inspire their teams, manage performance, and drive operational excellence within fast-changing environments.

TRAINING TOPICS

• Supervisory leadership principles and communication excellence
• Motivation, performance, and conflict management
• Decision-making, problem-solving, and accountability
• Coaching, feedback, and team development skills
• Leading change and maintaining high team morale

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Enhance leadership capability to manage people, processes, and performance efficiently and confidently.

• Demonstrate effective supervisory leadership techniques
• Communicate goals and feedback with impact
• Motivate and coach teams for performance success
• Resolve conflicts constructively and diplomatically
• Manage priorities and achieve organizational targets
• Lead change and build team commitment
• Strengthen emotional intelligence and trust-based leadership

TRAINING IS TAILORED TO:

Designed for supervisors and mid-level managers looking to enhance leadership effectiveness and team performance.

• Supervisors and Team Leaders
• Mid-Level Managers and Coordinators
• Department Heads and Section Leaders
• Project and Operations Managers
• HR and Training Professionals
• Future Senior Leaders and Managers-in-Transition
• Office and Administrative Managers

TRAINING METHODOLOGY

This DIXONTECH training integrates role-playing, group exercises, leadership simulations, and real-world case studies. Participants engage in practical scenarios focusing on motivation, communication, and problem-solving to strengthen decision-making, accountability, and leadership effectiveness within dynamic organizational contexts.

DAY 1

SUPERVISORY LEADERSHIP FOUNDATIONS AND ROLE CLARITY

• Understanding the role of supervisors in organizations
• Balancing leadership, management, and accountability
• Identifying core competencies of effective supervisors
• Building credibility, trust, and respect with teams
• Transitioning from individual contributor to leader
• Managing multiple priorities and competing demands
• Setting expectations and leading by example

DAY 2

COMMUNICATION EXCELLENCE AND RELATIONSHIP MANAGEMENT

• Enhancing interpersonal and organizational communication
• Delivering feedback with clarity and confidence
• Listening actively and resolving misunderstandings
• Managing communication challenges in hybrid teams
• Leading meetings and daily briefings effectively
• Influencing and engaging through storytelling techniques
• Developing emotional intelligence in supervision

DAY 3

MOTIVATION, COACHING, AND TEAM DEVELOPMENT

• Understanding motivation theories and practical applications
• Coaching for performance improvement and growth
• Recognizing individual strengths and potential
• Conducting one-on-one performance discussions
• Creating engagement through recognition and empowerment
• Managing generational and cultural diversity in teams
• Building accountability and ownership among employees

DAY 4

DECISION-MAKING, PROBLEM-SOLVING, AND CONFLICT RESOLUTION

• Applying structured decision-making and problem-solving tools
• Analyzing issues using root-cause and data-driven methods
• Facilitating team-based solutions and action plans
• Managing workplace conflicts with professionalism
• Balancing assertiveness with empathy in leadership
• Maintaining composure and fairness under pressure
• Using feedback loops for continuous team improvement

DAY 5

LEADING CHANGE AND SUSTAINING TEAM PERFORMANCE

• Understanding change dynamics and human reactions
• Communicating change effectively to gain commitment
• Managing resistance and fostering adaptability
• Strengthening team morale during transition periods
• Measuring and sustaining performance outcomes
• Building resilience and agility in supervisory roles
• Final workshop: Leadership roadmap for continuous growth