Operational Risk Management and Business Resilience

Operational risk is inherent in every organization — but resilience defines how effectively it responds and adapts. DIXONTECH presents this advanced programme that empowers professionals to identify, assess, and mitigate operational risks while strengthening business continuity and resilience capabilities. The course integrates global risk management frameworks with real-world crisis response strategies, enabling participants to build robust systems that protect value, sustain operations, and ensure long-term organizational stability.

TRAINING TOPICS

• Operational risk identification, analysis, and mitigation
• Risk governance and control frameworks
• Business continuity and resilience management
• Crisis management and recovery planning
• Performance monitoring and reporting in risk systems

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Identify and manage operational risks while enhancing organizational resilience and continuity.

• Apply international risk management standards (ISO 31000, COSO)
• Develop frameworks for operational risk governance
• Design business continuity and recovery plans
• Implement control systems for risk monitoring and response
• Assess vulnerabilities and strengthen organizational resilience
• Build proactive crisis prevention and management capability
• Communicate risk intelligence to senior leadership effectively

TRAINING IS TAILORED TO:

Developed for professionals responsible for managing risks, compliance, and business continuity within dynamic operational environments.

• Risk and Compliance Managers
• Business Continuity and Resilience Officers
• Operations and Governance Executives
• Internal Auditors and Control Specialists
• Project and Facility Managers
• Crisis Management Coordinators
• Senior Managers and Directors overseeing risk strategy

TRAINING METHODOLOGY

This DIXONTECH course uses global best practices, case-based learning, and simulation exercises. Participants will analyze real incidents, map operational risk processes, and design resilience frameworks through interactive workshops that integrate governance, crisis leadership, and operational continuity management.

DAY 1

FOUNDATIONS OF OPERATIONAL RISK MANAGEMENT

• Understanding operational risk and its organizational impact
• Exploring categories of operational and non-financial risks
• Reviewing global standards (ISO 31000, COSO, Basel III)
• Defining risk appetite and tolerance levels
• Linking operational risk with strategy and performance
• Establishing governance and accountability structures
• Building a culture of risk awareness and responsibility

DAY 2

RISK IDENTIFICATION, ASSESSMENT, AND CONTROL DESIGN

• Identifying internal and external risk exposures
• Conducting risk assessments using qualitative and quantitative tools
• Applying Root Cause Analysis (RCA) and risk mapping
• Prioritizing risks using impact and likelihood matrices
• Designing effective risk control and mitigation plans
• Monitoring risk indicators and control performance
• Case study: Operational loss and control failure analysis

DAY 3

BUSINESS CONTINUITY AND RESILIENCE FRAMEWORKS

• Understanding business continuity and organizational resilience
• Identifying critical business functions and dependencies
• Conducting Business Impact Analysis (BIA)
• Designing business continuity and recovery plans
• Managing crisis communications and stakeholder coordination
• Integrating continuity plans with operational governance
• Workshop: Building a resilience and recovery roadmap

DAY 4

CRISIS MANAGEMENT, RESPONSE, AND ORGANIZATIONAL ADAPTABILITY

• Developing effective crisis management structures and roles
• Leading during crises and uncertainty
• Applying decision-making and communication under pressure
• Coordinating internal and external crisis response teams
• Maintaining operational performance during disruptions
• Post-crisis learning and improvement mechanisms
• Case study: Crisis recovery from operational disruption

DAY 5

MONITORING, REPORTING, AND CONTINUOUS IMPROVEMENT

• Tracking operational risk metrics and performance indicators
• Reporting risk insights to leadership and stakeholders
• Conducting operational risk audits and reviews
• Embedding risk management in business planning cycles
• Using data analytics and dashboards for risk visualization
• Building adaptive capacity and long-term resilience
• Final workshop: Developing your organizational risk and resilience plan