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Training Courses

Performance Management in the Public Sector

Course Code
ML150
Category
Management And Leadership
Course ID
2998
Course Outline

Course Overview

Delivering value and accountability is central to public sector performance. DIXONTECH offers this transformative course to equip public officials and institutional leaders with advanced frameworks to monitor, evaluate, and enhance organizational effectiveness. The programme introduces results-based management (RBM), performance measurement systems, and strategic tools designed to align institutional goals with national priorities and citizen outcomes.

TRAINING TOPICS

  • Public sector performance management frameworks and tools
  • Results-based management (RBM) and strategic alignment
  • KPI development and performance measurement systems
  • Accountability, transparency, and performance reporting
  • Continuous improvement and citizen-focused service delivery

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Implement performance systems that ensure measurable results, transparency, and continuous public service improvement.

  • Design effective public performance management frameworks
  • Align institutional goals with strategic policy outcomes
  • Apply KPI and RBM methodologies in practice
  • Strengthen governance, accountability, and transparency
  • Monitor, assess, and report institutional performance
  • Promote evidence-based policy and decision-making
  • Improve service delivery efficiency and citizen satisfaction

TRAINING IS TAILORED TO:

Professionals responsible for enhancing institutional performance and accountability within public and governmental organizations.

  • Public Sector Managers and Directors
  • Policy and Strategy Officers
  • Performance and Evaluation Specialists
  • Monitoring and Reporting Professionals
  • HR and Organizational Development Leaders
  • Governance and Compliance Officers
  • NGO and Development Program Managers

TRAINING METHODOLOGY

This DIXONTECH programme uses interactive workshops, simulations, and case-based analysis from leading public institutions worldwide. Participants will design real-life frameworks, develop KPIs, and apply results-based methodologies to ensure data-driven decision-making and sustainable performance excellence.

DAY 1

FOUNDATIONS OF PERFORMANCE MANAGEMENT IN THE PUBLIC SECTOR

  • Understanding the role of performance in governance
  • Linking policy objectives with measurable results
  • Global trends in public sector performance management
  • Building a culture of accountability and transparency
  • Identifying key stakeholders in performance ecosystems
  • Case study: Successful reforms in government performance
  • Workshop: Institutional performance assessment simulation

DAY 2

RESULTS-BASED MANAGEMENT AND PERFORMANCE FRAMEWORK DESIGN

  • Applying results-based management (RBM) methodology
  • Establishing inputs, outputs, and outcome indicators
  • Creating logical frameworks for performance planning
  • Developing clear goals and SMART objectives
  • Integrating institutional performance with national plans
  • Monitoring and evaluating results through dashboards
  • Workshop: Building a results-based framework

DAY 3

KPI DEVELOPMENT AND PERFORMANCE MONITORING SYSTEMS

  • Designing Key Performance Indicators (KPIs) for institutions
  • Linking KPIs to strategy, process, and service outcomes
  • Measuring performance across departments and units
  • Data collection, analysis, and visualization techniques
  • Managing performance reviews and improvement plans
  • Aligning performance metrics with fiscal accountability
  • Case study: KPI-driven reform initiatives

DAY 4

ACCOUNTABILITY, REPORTING, AND PERFORMANCE TRANSPARENCY

  • Establishing governance and accountability mechanisms
  • Preparing institutional performance reports and scorecards
  • Strengthening public audit and oversight systems
  • Communicating performance results effectively
  • Managing stakeholder engagement and expectations
  • Enhancing transparency through open data initiatives
  • Workshop: Designing a government performance report

DAY 5

CONTINUOUS IMPROVEMENT AND CITIZEN-CENTRIC PERFORMANCE

  • Embedding continuous improvement systems in government
  • Encouraging employee engagement and innovation
  • Using citizen feedback to refine service delivery
  • Applying Lean principles for process optimization
  • Leveraging technology for real-time performance monitoring
  • Sustaining excellence through leadership and accountability
  • Final workshop: Building your public sector performance roadmap

 

Course Schedule

Discounts and Registration

Group & Corporate Discounts:
Available for companies enrolling multiple participants to help maximize ROI.
Individual Discounts:
Offered to self-sponsored participants who pay in full and upfront.
Registration Process:
Corporate nominations must go through the client’s HR or Training department.
Self-nominations must be prepaid via the “payment by self” option.
Confirmation:
All registrations are subject to DIXONTECH’s approval and seat availability.
Refunds:
Provided in case of course cancellation or no seat availability.
Tax Responsibility:
Clients are responsible for any local taxes in their country.