Stakeholder Relationship and Influence Building

This DIXONTECH program focuses on developing the essential skills required to build strong stakeholder relationships and influence decision-making across all levels of an organization. The course helps professionals understand stakeholder dynamics, establish trust-based relationships, and master influence strategies that drive collaboration and alignment. Through global best practices, real-world case studies, and interactive workshops, participants will enhance their ability to engage stakeholders with confidence and impact.

TRAINING TOPICS

• Understanding Stakeholder Relationship Dynamics
• Principles of Trust, Influence, and Collaboration
• Stakeholder Identification, Mapping, and Prioritization
• Emotional Intelligence in Relationship Building
• Strategic Communication and Active Listening
• Managing Expectations and Difficult Relationships
• Influence Without Authority and Persuasion Skills
• Conflict Resolution and Negotiation Techniques
• Sustaining Long-Term Stakeholder Engagement
• Measuring Relationship Effectiveness and Impact

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Build strategic, influential, and long-lasting relationships with key stakeholders.

• Identify and understand stakeholder interests and needs
• Communicate persuasively and build credibility
• Use emotional intelligence to strengthen relationships
• Influence decision-making without formal authority
• Handle resistance and conflict effectively
• Create trust-based collaboration environments
• Align stakeholder engagement with organizational goals
• Measure and sustain relationship effectiveness

TRAINING IS TAILORED TO:

Professionals and leaders who collaborate with multiple internal and external stakeholders.

• Project and program managers
• Business development and client relations officers
• Corporate communication and PR professionals
• Policy, partnership, and government affairs officers
• HR and change management leaders
• Senior executives and department heads
• Strategy and operations professionals
• Professionals seeking to enhance interpersonal influence

TRAINING METHODOLOGY:

DIXONTECH’s methodology blends relationship management theory with experiential learning. Participants will engage in practical exercises, influence simulations, and self-assessment tools to understand their interpersonal style. Through group discussions, case studies, and role-playing, they will develop confidence in communicating, negotiating, and influencing effectively within complex stakeholder networks.

DAY 1:

STAKEHOLDER RELATIONSHIP FUNDAMENTALS AND MAPPING

• Defining stakeholder relationship management principles
• Identifying and prioritizing stakeholder groups
• Stakeholder expectations and influence analysis
• Building stakeholder maps and relationship matrices
• Assessing relationship strength and engagement levels
• Aligning stakeholder objectives with organizational vision
• Workshop: creating a relationship management plan

DAY 2:

EMOTIONAL INTELLIGENCE AND RELATIONSHIP BUILDING

• Emotional intelligence (EI) and interpersonal effectiveness
• Understanding emotions and managing reactions
• Building empathy and rapport in communication
• Using self-awareness to improve influence
• Developing resilience in stakeholder interactions
• Enhancing collaboration through trust and authenticity
• Practical exercise: applying EI in stakeholder conversations

DAY 3:

STRATEGIC INFLUENCE AND PERSUASION TECHNIQUES

• Fundamentals of influence and persuasion psychology
• The 6 principles of influence (Cialdini model)
• Influencing without authority and managing power dynamics
• Adapting communication style for influence success
• Storytelling and data-driven persuasion approaches
• Overcoming resistance and skepticism
• Simulation: influencing stakeholder decisions

DAY 4:

CONFLICT RESOLUTION AND NEGOTIATION SKILLS

• Common sources of stakeholder conflict
• Mediation and constructive resolution techniques
• Assertive communication and problem-solving methods
• Negotiation strategies for mutual value creation
• Managing difficult personalities and high-tension scenarios
• Role-play: turning conflict into collaboration
• Case study: high-stakes stakeholder negotiation

DAY 5:

SUSTAINING INFLUENCE AND LONG-TERM RELATIONSHIPS

• Building sustainable trust and credibility
• Measuring and tracking relationship health
• Managing ongoing communication and engagement cycles
• Developing relationship scorecards and feedback systems
• Leveraging digital tools for stakeholder engagement
• Maintaining influence during organizational change
• Final projec