Supervisory Leadership and Team Management Skills

This DIXONTECH course equips supervisors and emerging leaders with essential leadership, communication, and team management skills to drive productivity and performance. It provides the tools to manage individuals and teams effectively, enhance motivation, and handle challenges with confidence. The program emphasizes practical leadership behaviors, emotional intelligence, and techniques for managing performance and fostering a positive, results-oriented team culture.

TRAINING TOPICS

• Fundamentals of Supervisory Leadership and Team Dynamics
• Transitioning from Team Member to Supervisor
• Leadership Styles and Behavioral Competencies
• Building Trust, Credibility, and Influence
• Motivation and Engagement Techniques for Teams
• Communication, Feedback, and Coaching Skills
• Performance Management and Delegation Strategies
• Conflict Resolution and Emotional Intelligence at Work
• Managing Change and Team Resilience
• Sustaining Team Morale and Continuous Improvement

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Lead and manage teams confidently to achieve organizational objectives and maintain high performance.

• Understand key roles and responsibilities of supervisors
• Build trust and inspire commitment within teams
• Communicate effectively across all levels
• Delegate tasks strategically and monitor performance
• Handle conflicts and difficult conversations constructively
• Motivate diverse individuals for better outcomes
• Lead through change with confidence and empathy
• Promote collaboration and accountability in teams

TRAINING IS TAILORED TO:

Supervisors, team leaders, and aspiring managers seeking to strengthen their leadership and management capabilities.

• New and experienced supervisors
• Team leaders and coordinators
• Middle management professionals
• HR and training officers
• Department and project managers
• Shift and operations leaders
• Frontline service and support supervisors
• High-potential employees preparing for leadership roles

TRAINING METHODOLOGY:

DIXONTECH’s methodology integrates dynamic workshops, leadership simulations, and behavioral skill-building activities. Participants will engage in real-world case studies, self-assessments, and group exercises to apply core leadership and management principles. The program focuses on developing both emotional intelligence and practical supervisory techniques for managing people and driving team excellence.

DAY 1:

FOUNDATIONS OF SUPERVISORY LEADERSHIP AND TEAM DYNAMICS

• Understanding the role and responsibilities of a supervisor
• Key differences between leadership and management
• Stages of team development and performance models
• Building authority and credibility in leadership
• Essential behaviors for effective supervision
• Establishing trust and communication within teams
• Exercise: analyzing team effectiveness and dynamics

DAY 2:

COMMUNICATION AND INTERPERSONAL SKILLS FOR SUPERVISORS

• The power of clear and consistent communication
• Active listening and empathy in leadership conversations
• Providing constructive feedback and guidance
• Overcoming barriers to communication in teams
• Managing up, down, and across the organization
• Handling difficult conversations with professionalism
• Workshop: communication role-play and feedback delivery

DAY 3:

MOTIVATION, COACHING, AND PERFORMANCE MANAGEMENT

• The psychology of motivation and recognition
• Applying coaching techniques to empower staff
• Setting clear goals and performance expectations
• Conducting performance appraisals effectively
• Addressing underperformance and productivity gaps
• Coaching for skill development and growth
• Case study: motivating and managing a diverse team

DAY 4:

CONFLICT RESOLUTION AND EMOTIONAL INTELLIGENCE IN LEADERSHIP

• Identifying early signs and sources of conflict
• Emotional intelligence as a tool for leadership success
• Managing stress and emotions under pressure
• Conflict resolution models and mediation approaches
• Turning conflict into collaboration opportunities
• Strengthening empathy and resilience as a supervisor
• Simulation: resolving team conflicts through dialogue

DAY 5:

LEADING CHANGE AND SUSTAINING HIGH-PERFORMANCE TEAMS

• Managing transitions and team reactions to change
• Adapting leadership style to changing environments
• Encouraging innovation and problem-solving within teams
• Fostering accountability and ownership among team members
• Creating a culture of continuous improvement
• Recognizing and rewarding team achievements
• Final project: building a team performance improvement plan