Integrated Business Continuity & Crisis Management Framework

This strategic DIXONTECH course provides a comprehensive approach to building and implementing an Integrated Business Continuity and Crisis Management (BCCM) Framework. Participants will learn how to anticipate disruptions, design response strategies, and maintain critical operations under pressure. The training focuses on risk preparedness, continuity planning, crisis communication, and recovery frameworks aligned with ISO 22301 and global best practices.

TRAINING TOPICS

• Foundations of Business Continuity and Crisis Management
• Risk Assessment and Business Impact Analysis (BIA)
• Building the BCCM Framework and Governance System
• Crisis Communication and Leadership under Pressure
• Testing, Evaluation, and Continuous Improvement

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Design and sustain a resilient organizational framework that ensures operational continuity and crisis readiness.

• Develop and integrate business continuity plans (BCPs)
• Conduct risk assessments and BIAs effectively
• Establish governance structures and crisis teams
• Implement effective crisis communication strategies
• Align plans with ISO 22301 and ERM standards
• Build resilient processes across business units
• Evaluate recovery strategies and performance metrics
• Sustain organizational resilience through training and testing

TRAINING IS TAILORED TO:

Ideal for professionals responsible for risk management, continuity planning, and crisis response across organizations.

• Business continuity managers and coordinators
• Risk management and compliance professionals
• Crisis communication and PR officers
• Operations and facilities managers
• Health, safety, and environment (HSE) professionals
• Security and resilience officers
• Emergency response team leaders
• Corporate governance and strategy managers

TRAINING METHODOLOGY

The DIXONTECH training approach integrates scenario-based exercises, simulations, and case studies drawn from real global crises. Participants will design, test, and evaluate BCCM systems, ensuring practical understanding of continuity and resilience management. The methodology emphasizes experiential learning, team workshops, and the use of digital crisis management tools.

DAY 1

FOUNDATIONS OF BUSINESS CONTINUITY AND CRISIS MANAGEMENT

• Defining continuity and crisis management principles
• The evolution of BCCM and ISO 22301 alignment
• Linking resilience to organizational strategy and culture
• Identifying critical functions and dependencies
• Governance structures for BCCM frameworks
• Lessons from major global disruptions

DAY 2

RISK ASSESSMENT AND BUSINESS IMPACT ANALYSIS (BIA)

• Identifying threats and vulnerabilities in operations
• Conducting BIA and determining recovery priorities
• Setting recovery time objectives (RTOs) and recovery point objectives (RPOs)
• Mapping dependencies and critical assets
• Integrating risk assessment with enterprise risk management (ERM)
• Using digital tools for impact analysis

DAY 3

BUILDING THE INTEGRATED BCCM FRAMEWORK

• Developing continuity policies and governance systems
• Defining crisis roles, responsibilities, and escalation paths
• Designing business continuity strategies and recovery plans
• Integrating IT disaster recovery (ITDR) within BCCM
• Ensuring cross-functional alignment in plan development
• Framework documentation and audit readiness

DAY 4

CRISIS COMMUNICATION AND LEADERSHIP UNDER PRESSURE

• Crisis communication principles and stakeholder mapping
• Building communication protocols and message flows
• Managing media relations during crises
• Leadership competencies for crisis decision-making
• Coordinating emergency response teams
• Maintaining morale and trust under uncertainty

DAY 5

TESTING, EVALUATION, AND CONTINUOUS IMPROVEMENT

• Designing tabletop and full-scale simulation exercises
• Evaluating BCP and emergency response effectiveness
• Measuring readiness through KPIs and resilience metrics
• Embedding continuous improvement processes
• Auditing and updating continuity plans regularly
• Creating a culture of preparedness and proactive response