Change Management & Conflict Resolution Strategies

This dynamic DIXONTECH course equips professionals with the strategic and interpersonal skills to manage organizational change and resolve conflicts effectively. It integrates change management frameworks with conflict resolution techniques, enabling leaders to guide teams through transitions while maintaining collaboration and trust. Participants will learn how to anticipate resistance, manage diverse perspectives, and foster a culture of open communication, adaptability, and shared success.

TRAINING TOPICS

• Understanding Change and Organizational Dynamics
• Managing Resistance and Building Engagement
• Conflict Types, Triggers, and Root Causes
• Communication and Mediation Strategies for Leaders
• Sustaining Collaboration and Positive Team Culture

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Lead change effectively while minimizing conflict and fostering constructive dialogue.

• Apply structured change management methodologies
• Recognize and address sources of organizational conflict
• Manage resistance and emotional responses during change
• Build strong communication and trust in transition phases
• Use mediation and negotiation techniques effectively
• Transform conflict into growth and innovation opportunities
• Foster teamwork and psychological safety
• Lead with empathy and resilience in times of change

TRAINING IS TAILORED TO:

Designed for professionals responsible for leading change, managing teams, and resolving workplace conflicts.

• Senior managers and team leaders
• HR and organizational development professionals
• Change and transformation managers
• Project and operations managers
• Employee relations and communication specialists
• Consultants and coaches
• Supervisors handling team dynamics
• Business owners and executives managing transitions

TRAINING METHODOLOGY

The DIXONTECH methodology combines practical simulations, case studies, and behavioral role-plays. Participants engage in change leadership labs, conflict mediation exercises, and group analysis of real-world organizational challenges. The course draws on globally recognized frameworks such as Kotter’s 8-Step Model, ADKAR, and the Thomas-Kilmann Conflict Mode Instrument (TKI) for actionable and lasting impact.

DAY 1

UNDERSTANDING CHANGE AND ORGANIZATIONAL DYNAMICS

• Exploring organizational change in evolving environments
• Drivers and barriers to successful transformation
• Understanding employee behavior and motivation during change
• The psychology of adaptation and transition
• Assessing change readiness and impact areas
• Linking change management to organizational strategy

DAY 2

MANAGING RESISTANCE AND BUILDING ENGAGEMENT

• Identifying and analyzing sources of resistance
• Applying ADKAR and Kotter’s 8-Step models for engagement
• Building communication and trust during transformation
• Developing change advocacy and sponsorship networks
• Motivating employees through purpose and vision
• Managing uncertainty and maintaining morale

DAY 3

CONFLICT TYPES, TRIGGERS, AND ROOT CAUSES

• Understanding the nature and levels of conflict
• Differentiating task, relationship, and structural conflicts
• Identifying early warning signs and behavioral cues
• Root cause analysis and problem-solving techniques
• The role of perception, bias, and communication gaps
• Real-world case study: conflict in cross-functional teams

DAY 4

COMMUNICATION AND MEDIATION STRATEGIES FOR LEADERS

• Building active listening and empathy in conflict resolution
• Effective questioning and feedback techniques
• Mediation frameworks for workplace conflicts
• Using negotiation models to reach win-win outcomes
• Maintaining neutrality and fairness as a leader
• Rebuilding trust after team disputes

DAY 5

SUSTAINING COLLABORATION AND POSITIVE TEAM CULTURE

• Embedding collaboration in organizational culture
• Reinforcing shared values and accountability
• Recognizing and rewarding positive behaviors
• Measuring change and conflict resolution outcomes
• Institutionalizing continuous improvement and learning
• Designing a personal action plan for sustainable leadership