Professional Coaching and Mentoring Fundamentals

This empowering DIXONTECH course introduces participants to the core principles, models, and best practices of professional coaching and mentoring. It provides a structured approach to developing coaching conversations, mentoring relationships, and talent growth strategies. Participants will learn how to use questioning, listening, and feedback techniques to guide individuals and teams toward performance excellence, personal growth, and long-term success within the organization.

TRAINING TOPICS

• Foundations of Coaching and Mentoring
• Essential Communication and Listening Skills
• Coaching Models and Structured Frameworks
• Mentoring for Growth and Career Development
• Evaluating Progress and Sustaining Impact

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

Apply coaching and mentoring techniques to enhance individual and team performance effectively.

• Differentiate between coaching, mentoring, and training approaches
• Apply structured coaching models (e.g., GROW, CLEAR)
• Use powerful questioning and feedback strategies
• Build trust and rapport in developmental relationships
• Set performance and development goals effectively
• Create a growth-oriented culture in the workplace
• Monitor progress and evaluate outcomes objectively
• Support continuous learning and empowerment

TRAINING IS TAILORED TO:

Ideal for professionals involved in people development, performance management, and leadership growth.

• Managers and supervisors developing team capabilities
• HR and talent development specialists
• Organizational development professionals
• Internal coaches and mentors
• Project and performance leaders
• Trainers and learning facilitators
• Consultants and executive coaches
• Emerging leaders fostering employee growth

TRAINING METHODOLOGY

The DIXONTECH methodology combines practical demonstrations, peer coaching exercises, and case studies. Participants engage in live coaching sessions, role-play scenarios, and feedback loops. The program leverages international coaching standards and models (ICF, GROW, OSCAR) to ensure professional application, ethical practice, and measurable development outcomes.

DAY 1

FOUNDATIONS OF COACHING AND MENTORING

• Understanding the philosophy and purpose of coaching
• The role of mentoring in career and talent development
• Differences between coaching, mentoring, and counseling
• Key attributes and competencies of effective coaches
• Ethics, confidentiality, and trust in developmental relationships
• Building a supportive coaching and mentoring environment

DAY 2

ESSENTIAL COMMUNICATION AND LISTENING SKILLS

• The art of active and empathetic listening
• Asking open, powerful, and reflective questions
• Using non-verbal communication effectively
• Overcoming communication barriers and biases
• Giving and receiving constructive feedback
• Practical exercises in deep listening and rapport building

DAY 3

COACHING MODELS AND STRUCTURED FRAMEWORKS

• Introduction to the GROW model of coaching
• Applying the OSCAR and CLEAR frameworks
• Structuring effective coaching conversations
• Setting SMART goals and development plans
• Encouraging accountability and ownership
• Practice session: conducting a real coaching dialogue

DAY 4

MENTORING FOR GROWTH AND CAREER DEVELOPMENT

• Understanding mentoring roles and responsibilities
• Establishing mentor–mentee agreements and expectations
• Providing guidance, motivation, and inspiration
• Matching mentors and mentees for compatibility
• Supporting learning through reflection and experience
• Evaluating success in mentoring programs

DAY 5

EVALUATING PROGRESS AND SUSTAINING IMPACT

• Measuring performance improvement and behavior change
• Tools for evaluating coaching and mentoring effectiveness
• Overcoming challenges in developmental relationships
• Embedding coaching culture across the organization
• Creating personal development and follow-up plans
• Designing a sustainable coaching and mentoring framework