Crisis Response, Recovery and Continuity Management

This DIXONTECH course provides a comprehensive framework for managing crises, sustaining business operations, and ensuring organizational resilience. Participants will master advanced strategies for crisis response, business continuity planning (BCP), and recovery management through real-world simulations, best practices, and international standards such as ISO 22301. The training builds proactive leadership skills to anticipate, respond, and recover effectively from disruptive events.

TRAINING TOPICS

• Crisis Management Framework and Preparedness
•  Risk Assessment and Crisis Identification
•  Business Continuity Planning (BCP) Essentials
•  Crisis Communication and Stakeholder Management
•  Emergency Operations and Response Protocols
•  Post Crisis Recovery and Organizational Learning

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

• Gain advanced knowledge in crisis leadership and continuity frameworks.
• Develop and implement crisis response plans
• Apply recovery and continuity strategies effectively
• Identify potential operational risks and vulnerabilities
• Communicate clearly during crises
• Lead teams confidently under pressure
• Ensure compliance with ISO 22301 principles
• Evaluate and improve recovery performance

TRAINING IS TAILORED TO

Professionals responsible for organizational resilience and emergency management.

• Business Continuity Managers
• Risk and Compliance Officers
  Crisis Management Leaders
• Safety and Security Managers
• HR and Administration Directors
• Corporate Governance Professionals
• Strategic Planners
• Senior Executives and Department Heads

TRAINING METHODOLOGY

The course integrates interactive lectures, real-life case studies, simulation exercises, and collaborative workshops. Participants will analyze crisis scenarios, practice decision-making under stress, and develop actionable continuity plans aligned with international resilience standards to strengthen institutional preparedness and recovery capacity.

DAY 1
Crisis Management Framework and Preparedness

•  Understanding crisis management principles and scope
•  Identifying organizational vulnerabilities and triggers
•  Establishing a crisis management structure
•  Creating effective emergency response teams
•  Developing crisis management policies and charters
•  Integrating crisis management into corporate strategy
•  Assessing readiness through scenario-based evaluation

DAY 2
Risk Assessment and Crisis Identification

•  Mapping critical risks and business impact areas
•  Using risk matrices and prioritization tools
•  Recognizing early warning signals and trends
•  Applying root cause and gap analysis
•  Aligning risk assessment with continuity plans
•  Evaluating internal and external dependencies
•  Building a proactive risk monitoring system

DAY 3
Business Continuity Planning (BCP) Essentials

•  Understanding BCP purpose and core elements
•  Identifying mission critical business functions
•  Designing and testing continuity strategies
•  Establishing BCP teams and responsibilities
•  Documenting BCP processes and activation steps
•  Maintaining compliance with ISO 22301
•  Conducting plan reviews and update cycles
•  Evaluating lessons learned and best practices

DAY 4
Crisis Communication and Stakeholder Management

•  Designing crisis communication frameworks
•  Managing internal and external communications
•  Building media and public response strategies
•  Maintaining transparency and credibility under pressure
•  Engaging key stakeholders and decisionmakers
•  Crafting official statements and press releases
•  Training spokespersons and communication teams

DAY 5
Post Crisis Recovery and Organizational Learning

• Transitioning from crisis to recovery phase
• Assessing damage and operational impact
• Coordinating resource allocation and support systems
• Rebuilding trust among employees and clients
• Integrating recovery lessons into future plans
• Auditing continuity performance and compliance
• Establishing a culture of resilience and adaptability