Developing Emotional & Social Intelligence

This DIXONTECH program strengthens participants' emotional awareness, social insight, and relationship management skills, which are core competencies for effective leadership and collaboration. The training blends emotional intelligence (EQ) theories with social intelligence (SQ) applications, helping leaders enhance empathy, influence, and resilience. Participants will learn how to recognize emotional triggers, manage interpersonal dynamics, and build trust across diverse organizational settings.

TRAINING TOPICS

• Foundations of Emotional and Social Intelligence
• Understanding Emotional Triggers and Self-Regulation
• Building Empathy and Social Awareness
• Effective Communication and Relationship Management
• Emotional Resilience and Conflict Handling
• Leadership Influence and Emotional Agility
• Building Emotionally Intelligent Teams

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO

• Enhance emotional understanding and interpersonal effectiveness for stronger leadership.
• Recognize and manage emotional triggers effectively
• Strengthen empathy and active listening skills
• Apply emotional intelligence in team leadership
• Manage stress and emotional resilience at work
• Foster collaboration through social awareness
• Communicate authentically and empathetically
• Resolve conflicts constructively and positively
• Inspire trust and loyalty among teams

TRAINING IS TAILORED TO

• Professionals aiming to enhance self-awareness and interpersonal impact.
• Leaders and Managers across industries
• Human Resource Professionals
• Team Leaders and Supervisors
• Project and Department Heads
• Learning and Development Specialists
• Customer Relationship Managers
• Organizational Development Practitioners
  Executive Coaches and Trainers

TRAINING METHODOLOGY

This DIXONTECH course applies neuroscience-based assessments, experiential group activities, guided reflections, and interactive simulations. Participants will explore emotional and social dimensions through real scenarios, feedback sessions, and leadership case studies. This approach ensures practical and measurable improvement in personal and professional emotional intelligence competencies.

DAY 1

Understanding Emotional Intelligence Frameworks

• Defining emotional and social intelligence components
• Exploring models by Goleman and Mayer-Salovey
• Assessing personal emotional intelligence levels
• Understanding emotional awareness and self-perception
• Identifying emotions that impact performance
• Exploring the link between EQ and success
• Building a foundation for emotional mastery

DAY 2

Self-Awareness and Emotional Regulation

• Recognizing internal emotional responses
• Managing stress and emotional impulses
• Building emotional self-control techniques
• Practicing mindfulness for decision-making
• Developing emotional balance under pressure
• Transforming negative emotions into motivation
• Building positive daily emotional habits

DAY 3

Social Awareness and Empathy Development

• Understanding others' emotions and perspectives
• Reading non-verbal and behavioral cues
• Enhancing listening and empathy skills
• Building authentic interpersonal connections
• Recognizing group emotional dynamics
• Using empathy in negotiations and influence
• Cultivating emotional respect in teamwork

DAY 4

Relationship Management and Communication Mastery

• Building emotionally intelligent conversations
• Managing feedback and sensitive discussions
• Influencing through empathy and integrity
• Handling conflicts with emotional balance
• Building trust in high-pressure situations
• Motivating teams with emotional alignment
• Strengthening collaboration and engagement

DAY 5

Leadership, Resilience, and Emotional Agility

• Integrating EQ into leadership strategy
• Leading with emotional transparency and empathy
• Managing emotional energy during change
• Building resilient mindsets and adaptability
• Supporting emotional health in teams
• Embedding EQ and SQ into company culture
• Sustaining emotional growth and awareness