Communication and Constructive Feedback Mastery

The DIXONTECH Communication and Constructive Feedback Mastery programme equips professionals with advanced communication techniques and feedback skills to enhance performance, collaboration, and trust in the workplace. The course focuses on clear messaging, active listening, emotional intelligence, and structured feedback models, enabling participants to deliver feedback that drives improvement, accountability, and positive behavioural change across teams and organisations.

TRAINING TOPICS

• Effective communication principles and styles
• Active listening and empathy in professional interactions
• Emotional intelligence and communication awareness
• Constructive feedback models and techniques
• Difficult conversations and conflict management
• Performance conversations and coaching dialogue
• Building trust and psychological safety
• Communication for continuous improvement

BY THE END OF THIS TRAINING COURSE, DELEGATES WILL BE ABLE TO:

• Communicate clearly and confidently in diverse situations
• Apply active listening and questioning techniques
• Deliver constructive and performance-focused feedback
• Manage difficult conversations professionally
• Reduce misunderstandings and workplace conflict
• Strengthen trust and collaboration within teams
• Support continuous learning and improvement

TRAINING IS TAILORED TO

• Managers and team leaders
• Senior professionals and supervisors
• HR and people development specialists
• Project and programme managers
• Customer-facing and client relationship roles
• Public- and private-sector professionals
• Individuals seeking to improve interpersonal impact

TRAINING METHODOLOGY

This DIXONTECH programme combines interactive workshops, role-playing scenarios, practical feedback exercises, and reflective discussions. Participants practice real-life communication and feedback situations, receiving guided coaching and peer feedback to ensure confident application in the workplace.

DAY 1

FOUNDATIONS OF EFFECTIVE COMMUNICATION

• Communication process and common barriers
• Verbal and non-verbal communication awareness
• Communication styles and behavioural preferences
• Clarity, tone, and message structure
• Professional listening skills
• Building rapport and mutual understanding

DAY 2

ACTIVE LISTENING AND EMOTIONAL INTELLIGENCE

• Active listening techniques and questioning
• Emotional intelligence in communication
• Managing emotions during conversations
• Understanding perception and communication bias
• Empathy and perspective-taking skills
• Creating psychological safety in dialogue

DAY 3

CONSTRUCTIVE FEEDBACK MODELS AND PRACTICE

• Purpose and principles of effective feedback
• Feedback models: SBI, STAR, and feedforward
• Balancing positive and corrective feedback
• Timing, setting, and preparation for feedback
• Avoiding defensiveness and resistance
• Practice session: Delivering structured feedback

DAY 4

DIFFICULT CONVERSATIONS AND CONFLICT MANAGEMENT

• Identifying and preparing for difficult conversations
• Managing disagreement and emotional reactions
• Assertive communication techniques
• Giving feedback under pressure
• Conflict resolution strategies
• Role-play: Handling challenging feedback scenarios

DAY 5

COACHING COMMUNICATION AND CONTINUOUS IMPROVEMENT

• Feedback as a coaching and development tool
• Performance and development conversations
• Encouraging ownership and accountability
• Communication in remote and hybrid teams
• Personal communication improvement plan
• Final exercise: Communication and feedback mastery simulation